Don’t leave people in the dark

Curious about Communication | Email Best Practices


Business etiquette says that you should respond to an email in 48 hours.
If it requires immediate attention, bump that up to a 24 hour turnaround time.
Most people I interviewed had trained themselves to respond immediately.

Sometimes an email requires some thought or some research, making it hard to respond within 24 or 48 hours.
Don’t wait to respond though.
The other person might take your silence the wrong way.
Or they might wonder if you ever got the email.

A quick and good email practice is to send a temporary email.
I call it:

The Placeholder Email.

Or the Stopgap.  Or the Proxy.
Whatever you call it, it goes like this:

“Hi Mr. Smith,
Thanks for your email. 
Great to hear from you. 
I’ll need some time to think about your wedding proposal. 
I’ll get back to you in a few days.”

Whether it’s a marriage proposal or a simple business communication, don’t leave people in the dark.

One Response to “Don’t leave people in the dark”

  1. Eric Says:

    Love the series – keep it up!

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